Privacy Policy

PureHer Nutrition respects your privacy. This policy explains what information I collect, how I use it, and how it is stored.

What I collect
I may collect the following information when you interact with my website or services:

  • Name, email address, and contact details

  • Booking details (appointment type and time)

  • Information you choose to provide via forms (e.g., goals, preferences, relevant background)

  • Payment confirmation details (I do not receive or store your full card details)

  • Newsletter subscription details (if you opt in)

  • Website usage data (such as cookies and analytics)

How I collect information
I collect information when you: submit a form, book an appointment, email me, subscribe to updates, or use my website (cookies/analytics).

How I use your information
I use your information to:

  • Respond to enquiries and manage bookings

  • Provide nutrition coaching services and prepare your resources

  • Send emails related to your booking or service delivery

  • Send newsletters if you have opted in (you can unsubscribe at any time)

  • Maintain business records and improve my website and services

Who I share information with
Your information may be processed by trusted service providers required to operate my business (for example: website hosting, email delivery, and payment processing). I only share what is necessary to deliver services and run the business, or where required by law.

Overseas processing
Some service providers may store or process data outside Australia. Where this occurs, I take reasonable steps to work with reputable providers and protect your information.

How your information is stored and protected
Your information is stored using password-protected systems with limited access. I take reasonable steps to protect it from unauthorised access, misuse, or loss.

Retention
I keep personal information only as long as needed to provide services and meet legal, accounting, or record-keeping obligations.

Access, corrections, or deletion
You can request access to, correction of, or deletion of your personal information by contacting me at: [jessica@purehernutrition].

Complaints
If you have a privacy concern, please contact me in writing and I will respond within a reasonable timeframe (usually within 30 days). If you are not satisfied with my response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Last updated: 23 January 2026

Privacy Policy

Terms & Conditions
These terms apply to services provided by PureHer Nutrition.

Nature of services
PureHer Nutrition provides nutrition education and coaching to support informed food choices, sustainable habits, confidence with food, and performance-supportive routines where relevant.

Complimentary consultation (discovery call)
I offer a complimentary consultation to understand your goals, answer questions, and recommend the most suitable program (Fuel, Cycle-Sync, or Thrive). It does not include a personalised written plan or meal plan.

Program delivery and payment
If you choose to proceed, payment is required before I provide any personalised written plan/resources. Payment can be made via PayPal or bank transfer (details provided by email).
Payment is due within 24 hours of receiving an invoice/payment request (unless otherwise agreed in writing). Your onboarding and plan delivery timeframe begins once payment is received.

Appointments, delivery method, and time zone
Appointments are booked via my website and are delivered online (e.g., video call). All booking times are shown in Melbourne time (Australia/Melbourne).

Communication and between-session support
Between-session support is available via email and/or WhatsApp, depending on what best suits you. Support is intended for brief questions and small adjustments related to your plan. My usual response time is within 24–48 business hours (Monday–Friday).
Please do not send sensitive personal health information via Instagram DMs.

Client responsibilities
You agree to provide accurate and complete information and to inform me if anything changes that may affect your plan (e.g., health status, medications, injury, pregnancy/postpartum status).

Minors (under 18)
If services are for a client under 18, a parent/guardian must provide consent and may be required to be included in communication and/or sessions.

Resources and intellectual property
Any resources, guides, templates, or written plans provided are for your personal use only and may not be copied, shared, or redistributed without written permission.

Australian Consumer Law
Nothing in these terms limits your rights under Australian Consumer Law.

Changes to these terms
I may update these terms from time to time. The current version will always be available on my website.

Last updated: 23 January 2026

Terms & Conditions

Time zone
All appointment times are shown in Melbourne time (Australia/Melbourne).

How to cancel or reschedule
To cancel or reschedule, please email [your email] (or use your booking link if applicable).

Complimentary consultation (discovery call)
Please provide at least 24 hours’ notice if you need to reschedule or cancel.
If you cancel within 24 hours or do not attend, you are welcome to rebook once. Further missed appointments may require booking a paid initial consult or paying a deposit to secure a time.

Paid sessions (program consults)
Appointments can be cancelled or rescheduled with at least 24 hours’ notice.
Cancellations within 24 hours of your scheduled appointment time will be charged 50% of the session fee.
No-shows will be charged 100% of the session fee.

Late arrivals
If you arrive late, your session will still end at the scheduled time.

If I need to reschedule your appointment, I will offer the next available time or a refund where applicable.

Cancellation / Rescheduling Policy

PureHer Nutrition provides nutrition education and coaching designed to support healthier habits, confidence with food, and practical routines. Individual results vary and no outcomes are guaranteed.

Scope of service
I provide evidence-based nutrition education, practical planning, and behaviour-support strategies. Where helpful, guidance may include cycle-smart considerations. My services are designed to complement—not replace—medical care.

Not medical care
I do not provide emergency services and I do not diagnose, treat, or manage medical conditions or disease. If you require medical advice, please consult your GP or a qualified health professional. For urgent concerns, seek urgent medical care.

Referrals and exclusions
If your needs are outside my scope, I may recommend that you work with your GP and/or an appropriate allied health professional. This may include (but is not limited to) complex medical conditions, pregnancy/postpartum considerations requiring medical oversight, or eating disorder risk/history.

Supplements
My approach is food-first. Supplements may be discussed when appropriate; however, they are not a substitute for medical advice or treatment.

When additional medical support is needed

If you have a diagnosed medical condition, are pregnant/postpartum, or have a history/risk of an eating disorder, please let me know so I can confirm whether my service is appropriate and/or refer you.

Urgent concerns

For urgent concerns, seek urgent medical care.

Disclaimer / Scope of Service